Contact Us
Contact Us
Our team is here to help with anything — orders, sizing, returns or styling advice.
Customer Support
✉️ Email: soporte.casenza@gmail.com
⏱ Response time: within 24–48 hours, Monday to Friday
Before You Write
- Order status: check the tracking link in your shipping confirmation email first
- Returns: see our Returns & Refunds Policy for the fastest process
- Sizing: each product page includes detailed size guidance — when in doubt, we recommend sizing up for knitwear
Include your order number in the subject line and we will get back to you faster.