Contact Us

Contact Us

Our team is here to help with anything — orders, sizing, returns or styling advice.

Customer Support

✉️ Email: soporte.casenza@gmail.com

⏱ Response time: within 24–48 hours, Monday to Friday

Before You Write

  • Order status: check the tracking link in your shipping confirmation email first
  • Returns: see our Returns & Refunds Policy for the fastest process
  • Sizing: each product page includes detailed size guidance — when in doubt, we recommend sizing up for knitwear

Include your order number in the subject line and we will get back to you faster.

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